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Service Coordinator, Dubai, UAE

Service Coordinator’s main objective:

  • To support Services team.
  • To work with clients to provide quality service and to ensure clients get the services they need


  • Manages employee schedule.
  • Responsible in assisting employees in visa application or any related travel requirements e.g ticket booking.
  • Manages employee gate pass application and induction
  • Acts as liaison between clients and company.
  • Scheduling appointments for clients, answering phones and tracking clients’ service records.
  • Answers client and customer questions.
  • Tools transportation arrangements and coordination.
  • Assist Services team to prepare site related draft docs, Document control, Tools Calbration logs etc.
  • Responding to complaints and resolving issues or matching clients with better services.

Depending on the company’s priorities, the job holder may be assigned other tasks within his/her skills and competences and for which he/she will be trained by a third party if needed


Technical: Excellent critical thinking, customer service and problem-solving skills. High quality organizational skills. Team player.

Language: Excellent verbal and written communication skills

IT: Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel

Behaviour: The ability to work well under deadlines and to multitask. The ability to build relationships and coalitions within the community


Education: Bachelor’s degree

Experience: 1-3 years of industry experience or a related Admin/customer service experience required